B
Evidence Grade B
Graded
under review
Safe to Cite
Current
$1
$1 -- cost per live chat interaction for customer support live chat (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
$1
Unit
Currency Usd
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
CX Today
Primary
Tier C
https://www.amio.io/blog/cut-call-center-costs-by-90-with-call-deflection-done-right ↗
Source Article
Call Deflection - Cut Call Center Costs by 90%
Original Research
CX Today
· Original study ↗
Methodology
Vendor blog citing CX Today.
Methodology documented
Segmentation
IndustryB2B
Company SizeMid-market
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
customer support live chat: $1 cost per live chat interaction. Source: CX Today (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-chat-cost-per-interaction
HTML Embed
<blockquote cite="https://lighthousedata.io/data/live-chat-cost-per-interaction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$1</strong> -- cost per live chat interaction for customer support live chat<br><small>Source: CX Today (2026) · <a href="https://lighthousedata.io/data/live-chat-cost-per-interaction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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