B
Evidence Grade B
Graded
under review
Safe to Cite
Current
9%
9% -- company adoption live chat for Companies (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
9%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
93
Sources (2)
SuperOffice
Primary
Tier A
https://www.superoffice.com/blog/live-chat-statistics/?_ga=2.58096878.55968958.1571048439-275155664.… ↗
Source Article
25 Live Chat Statistics (Backed by Unique Research)
Post summary:
- A new breed of B2B buyer is forcing companies to change how they communicate with them. The most challenging of all is that these buyers wants to communicate with you in real time. But, how?
- One of the most effective ways to “chat” with prospects and customers is to meet them in a …
Also cited by
2026-08-06
Original Research
SuperOffice
· Original study ↗
Methodology
Source's own research
Methodology documented
Segmentation
IndustryB2B
Company SizeMid-market
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
Companies: 9% company adoption live chat. Source: SuperOffice (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-chat-adoption-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/live-chat-adoption-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>9%</strong> -- company adoption live chat for Companies<br><small>Source: SuperOffice (2026) · <a href="https://lighthousedata.io/data/live-chat-adoption-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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