B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
55%
55% -- share of leaders pointing to unclear cx metrics for global business leaders (2025)
55% of global business leaders point to unclear CX metrics.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
55%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
987
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Amdocs
Primary
Tier A
https://digitalmedianet.com/new-research-from-amdocs-finds-80-of-business-leaders-believe-theyre-mee… ↗
Source Article
New Research from Amdocs Finds 80% of Business Leaders Believe They’re Meeting Customer Expectations – Only 24% of Consumers Agree
New Research from Amdocs Finds 80% of Business Leaders Believe They’re Meeting Customer Expectations – Only 24% of Consumers Agree
Despite customer experience being seen as a business imperative, a global study uncovers a concerning misalignment between corporate perception and customer reality – pu…
Original Research
Amdocs
· Original study ↗
Methodology
CX20 Global Report 2025 survey
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
global business leaders: 55% share of leaders pointing to unclear cx metrics. Source: Amdocs (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/leaders-unclear-cx-metrics-2025
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<blockquote cite="https://lighthousedata.io/data/leaders-unclear-cx-metrics-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>55%</strong> -- share of leaders pointing to unclear cx metrics for global business leaders<br><small>Source: Amdocs (2025) · <a href="https://lighthousedata.io/data/leaders-unclear-cx-metrics-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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