B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
37.5%
37.5% -- average wait time reduction for large teams of 26+ agents (2026)
Large teams consisting of 26 or more agents reduced their average wait time by 37.5% year over year.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
37.5%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
86
Sources (2)
Comm100
Primary
Tier A
https://www.comm100.com/platform/livechat/?campaign_id=blog_higher_ed_increase_mature_student_recrui… ↗
Source Article
AI-Powered Live Chat Software for Business | Comm100
It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.
Unlock the insightsLet the Comm100 AI Agent handle up to 80% of routine conversations, reducing agent workload.
Complex queries are seamlessly escalated to live chat agents for streamlined personalized support.
E…
Also cited by
2026-07-17
Original Research
Comm100
· Original study ↗
Methodology
Reduction in average wait time year over year
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
large teams of 26+ agents: 37.5% average wait time reduction. Source: Comm100 (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/large-teams-average-wait-time-reduction
HTML Embed
<blockquote cite="https://lighthousedata.io/data/large-teams-average-wait-time-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>37.5%</strong> -- average wait time reduction for large teams of 26+ agents<br><small>Source: Comm100 (2026) · <a href="https://lighthousedata.io/data/large-teams-average-wait-time-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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