B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
30%
30% -- consumers saying knowledgeable friendly agent is most important aspect of service for consumers (2025)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
saevah.com
Primary
Tier C
https://saevah.com/10-reasons-why-amazing-customer-service-matters-for-your-business/ ↗
Source Article
10 Benefits of Customer Service for Your Business
Almost all of us are customers and find it frustrating when we call a customer support number a zillion times to get one thing done right. In our world, trends change rapidly and how consumers behave shifts constantly, the importance of great customer service cannot be overstated. It’s about more th…
Original Research
saevah.com
· Original study ↗
Methodology
Unattributed research cited in blog post; original study not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 30% consumers saying knowledgeable friendly agent is most important aspect of service. Source: saevah.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/knowledgeable-agent-most-important
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<blockquote cite="https://lighthousedata.io/data/knowledgeable-agent-most-important" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- consumers saying knowledgeable friendly agent is most important aspect of service for consumers<br><small>Source: saevah.com (2025) · <a href="https://lighthousedata.io/data/knowledgeable-agent-most-important" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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