B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
595
595 -- claims satisfaction score for US property insurance claims (2025)
In the J.D. Power 2025 study, U.S. property insurance claims where repairs ran past 31 days had an average satisfaction score of 595 out of 1,000.
- Based on claims where repairs ran past 31 days
- Measured on a 1,000-point scale
Attribution:
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Lighthouse Research Team
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Source verified
Evidence graded
Value
595
Unit
Score
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
J.D. Power
Primary
Tier B
https://vcasoftware.com/the-evolving-landscape-of-claims-management-embracing-digital-transformation… ↗
Source Article
Insurance Claims Customer Experience: What Actually Moves the Score
Insurance claims customer experience is how a policyholder judges the entire claim, from first notice of loss to final payment. J.D. Power ranks its drivers in order: settlement fairness, trust, time to settle, the people involved, digital channels, communication on the customer’s terms, ease of sta…
Original Research
J.D. Power
· Original study ↗
Methodology
J.D. Power U.S. Property Claims Satisfaction Study, 1,000-point scale
Methodology documented
Segmentation
Industryfinance
Cite this stat
Plain Text
US property insurance claims: 595 claims satisfaction score. Source: J.D. Power (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/jd-power-property-claims-31-day-satisfaction-595
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<blockquote cite="https://lighthousedata.io/data/jd-power-property-claims-31-day-satisfaction-595" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>595</strong> -- claims satisfaction score for US property insurance claims<br><small>Source: J.D. Power (2025) · <a href="https://lighthousedata.io/data/jd-power-property-claims-31-day-satisfaction-595" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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