B
Evidence Grade B
Graded
under review
Safe to Cite
Current
41%
41% -- customers struggling with ivr at least 15 minutes for customers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
41%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
eGain
Primary
Tier C
https://www.arise.com/blog/doom-loop-delimma-how-ignoring-new-regulations-could-negatively-impact-yo… ↗
Source Article
The "Customer Doom Loop” Dilemma: How Ignoring These New Regulations Could Negatively Impact Your Business
Original Research
eGain
· Original study ↗
Methodology
Cited from eGain research; methodology not stated
Methodology documented
Segmentation
IndustryFinTech
RegionGlobal
Channelcontent
Cite this stat
Plain Text
customers: 41% customers struggling with ivr at least 15 minutes. Source: eGain (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ivr-struggle-15-minutes-41
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ivr-struggle-15-minutes-41" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>41%</strong> -- customers struggling with ivr at least 15 minutes for customers<br><small>Source: eGain (2026) · <a href="https://lighthousedata.io/data/ivr-struggle-15-minutes-41" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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