B
Evidence Grade B
Graded
under review
Safe to Cite
Current
26%
26% -- consumers willing to wait six to ten minutes on hold for consumers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
26%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Invoca
Primary
Tier B
https://www.answerconnect.com/blog/answerconnect-services/fast-call-answering-humanity/?utm_source=f… ↗
Source Article
Fast Call Answering & Humanity Wins Customers
Original Research
Invoca
· Original study ↗
Methodology
Invoca research on consumer hold behavior; range 6-10 minutes
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 26% consumers willing to wait six to ten minutes on hold. Source: Invoca (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/invoca-hold-wait-six-ten-minutes
HTML Embed
<blockquote cite="https://lighthousedata.io/data/invoca-hold-wait-six-ten-minutes" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>26%</strong> -- consumers willing to wait six to ten minutes on hold for consumers<br><small>Source: Invoca (2026) · <a href="https://lighthousedata.io/data/invoca-hold-wait-six-ten-minutes" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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