B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
15%
15% -- average handling time reduction for contact centers (2025)
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Contact Babel
Primary
Tier C
https://www.wowcustomersupport.com/blog/latest-features-to-look-for-in-call-center-customer-services… ↗
Source Article
Latest Features to Look for in Call Center Customer Services Today
Offering terrific customer support is paramount in the latest particularly aggressive commercial enterprise environment. As someone involved in the industry for years, I've witnessed the evolution of 24/7 call center services firsthand. The panorama is ever-changing, with new technology and strategi…
Original Research
Contact Babel
· Original study ↗
Methodology
Cited as a Contact Babel report; methodology not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact centers: 15% average handling time reduction. Source: Contact Babel (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/intelligent-call-routing-reduce-aht
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<blockquote cite="https://lighthousedata.io/data/intelligent-call-routing-reduce-aht" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- average handling time reduction for contact centers<br><small>Source: Contact Babel (2025) · <a href="https://lighthousedata.io/data/intelligent-call-routing-reduce-aht" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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