B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

70%

70% -- share of bank customers using branches for complicated problems for Indian bank customers (2023)

Name: Share Of Bank Customers Using Branches For Complicated Problems Statistics
Creator: Lighthouse Intelligence
Published: 2026-10-04

2023 · n=2,000 · Accenture

70% of Indian bank customers turn to bank branches to solve specific and complicated problems.

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Attribution: Accenture View source

Lighthouse Research Team

Last verified: 2026-10-04 · How we verify data →

Source verified Evidence graded

Value

70%

Unit

Percentage

Data Vintage

2023

Entity

Indian bank customers

Sample Size

2,000

Geography

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Accenture Primary Tier A

https://bfsi.economictimes.indiatimes.com/news/banking/bank-customers-finding-it-difficult-to-get-hu… ↗

Confidence: 57/100 Vintage: 2023 Channel: Common Crawl

Source Article

Bank customers finding it difficult to get human support: Accenture report

Original Research

Accenture · Original study ↗

Methodology

Accenture global banking consumer study, India survey

Methodology documented

Segmentation

IndustryFinance RegionIN

Cite this stat

Plain Text

Indian bank customers: 70% share of bank customers using branches for complicated problems. Source: Accenture (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/india-bank-customers-branches-complicated-problems

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<blockquote cite="https://lighthousedata.io/data/india-bank-customers-branches-complicated-problems" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- share of bank customers using branches for complicated problems for Indian bank customers<br><small>Source: Accenture (2023) · <a href="https://lighthousedata.io/data/india-bank-customers-branches-complicated-problems" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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