B
Evidence Grade B
Graded
under review
Safe to Cite
Current
18%
18% -- survey completion rate drop for survey length (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
18%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
86
Sources (3)
Enchant
Primary
Tier B
https://www.enchant.com/customer-service-statistics ↗
Source Article
Avoiding Survey Fatigue for Customer Satisfaction | InMoment
Survey Fatigue: How to Avoid It to Improve Response Rates
Customers experience survey fatigue when they have to respond to frequent and lengthy surveys that don’t seem to have a positive impact on their experience. By following good survey design practices and using the right tools, businesses can p…
Also cited by
research-live.com
https://www.research-live.com/
2026-08-22
brookings.edu
https://www.brookings.edu/
2026-08-22
Original Research
Enchant
· Original study ↗
Methodology
Enchant
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
survey length: 18% survey completion rate drop. Source: Enchant (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/increasing-survey-length-impact-on-completion-rate
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<blockquote cite="https://lighthousedata.io/data/increasing-survey-length-impact-on-completion-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>18%</strong> -- survey completion rate drop for survey length<br><small>Source: Enchant (2026) · <a href="https://lighthousedata.io/data/increasing-survey-length-impact-on-completion-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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