B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
37.8%
37.8% -- inbound call answer rate for US businesses (2026)
Businesses answer only 37.8% of all inbound calls.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
37.8%
Unit
Percentage
Data Vintage
2026
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Ambs Call Center
Primary
Tier C
https://www.qualiasolutions.net/blog/voice-ai-agents-for-business-how-companies-are-replacing-hold-m… ↗
Source Article
Voice AI Agents for Business: The 2026 Guide | Qualia
Voice AI Agents for Business: How Companies Are Answering Every Call with Intelligent Conversations
18 February 2026 · 14 min read · 3500 words
AI voice agents answer calls around the clock in natural conversation, at a fraction of the cost of a full-time receptionist. Which industries benefit most,…
Original Research
Ambs Call Center
· Original study ↗
Methodology
Cited from Ambs Call Center research, as reported by Qualia Solutions blog
Methodology documented
Segmentation
Industrymarketing
Company SizeAll sizes
RegionUS
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
US businesses: 37.8% inbound call answer rate. Source: Ambs Call Center (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/inbound-call-answer-rate-37-8
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<blockquote cite="https://lighthousedata.io/data/inbound-call-answer-rate-37-8" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>37.8%</strong> -- inbound call answer rate for US businesses<br><small>Source: Ambs Call Center (2026) · <a href="https://lighthousedata.io/data/inbound-call-answer-rate-37-8" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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