90% -- first contact resolution improvement rate for Sprinklr's contact center software (2026)

Name: First Contact Resolution Improvement Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-06

2026 · Sprinklr

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Attribution: Sprinklr View source

Lighthouse Research Team

Last verified: 2026-08-06 · How we verify data →

Source verified Evidence graded

Value

90%

Unit

Percentage

Data Vintage

2026

Entity

Sprinklr's contact center software

Geography

APAC

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Sprinklr Primary Tier A

https://www.sprinklr.com/au/features/first-contact-resolution/ ↗

Confidence: 63/100 Vintage: 2026 Channel: Common Crawl

Source Article

Improve First Contact Resolution with Sprinklr Service | Sprinklr

FIRST CONTACT RESOLUTION Make customers happier by solving their problems faster with first contact resolution. Eliminate escalations and make customers happier by resolving their issues the first time they reach out — not just the first time they call — with Sprinklr Service. Automation software, a…

Original Research

Sprinklr · Original study ↗

Segmentation

IndustryMedia RegionAPAC

Cite this stat

Plain Text

Sprinklr's contact center software: 90% first contact resolution improvement rate. Source: Sprinklr (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/improve-fcr-by-90-percent

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<blockquote cite="https://lighthousedata.io/data/improve-fcr-by-90-percent" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>90%</strong> -- first contact resolution improvement rate for Sprinklr's contact center software<br><small>Source: Sprinklr (2026) · <a href="https://lighthousedata.io/data/improve-fcr-by-90-percent" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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