B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
60%
60% -- immediate response time threshold for US customers (2024)
60% of US customers define an 'immediate' customer service response as 10 minutes or less.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2024
Entity
Sample Size
1,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Glassbox
Primary
Tier A
https://www.glassbox.com/blog/fsi-gen-z/ ↗
Source Article
Gen Z’s holiday wishlist: smarter banking tools for the digital-first generation - Glassbox
What Gen Z Expects from Financial Services CX
The holidays are here, and for Gen Z, that means a mix of excitement and stress. Gift-giving? Check. Managing budgets? Big check. Staying safe online while shopping? That’s the kicker.
For banks, this season isn’t just about offering festive discounts or…
Original Research
Glassbox
· Original study ↗
Methodology
Dynata survey on behalf of Glassbox, Oct 2024
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US customers: 60% immediate response time threshold. Source: Glassbox (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/immediate-defined-10-minutes-2024
HTML Embed
<blockquote cite="https://lighthousedata.io/data/immediate-defined-10-minutes-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- immediate response time threshold for US customers<br><small>Source: Glassbox (2024) · <a href="https://lighthousedata.io/data/immediate-defined-10-minutes-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.