B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
25%
25% -- agent burnout increase for customer support agents (2026)
Agent burnout increases by 25 percent during holiday periods according to ICMI research.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ICMI
Primary
Tier C
https://alhena.ai/blog/ai-customer-support-peak-season/ ↗
Source Article
Peak Season Customer Support Playbook: How Ecommerce Brands Use AI Instead of Seasonal Hires
Original Research
ICMI
· Original study ↗
Methodology
Cited to ICMI research
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer support agents: 25% agent burnout increase. Source: ICMI (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/icmi-agent-burnout-holiday
HTML Embed
<blockquote cite="https://lighthousedata.io/data/icmi-agent-burnout-holiday" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- agent burnout increase for customer support agents<br><small>Source: ICMI (2026) · <a href="https://lighthousedata.io/data/icmi-agent-burnout-holiday" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.