B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Aging

13%

13% -- customer retention effectiveness vs freshdesk for HubSpot Service Hub (rated vs Freshdesk by customers) (2024)

Name: Customer Retention Effectiveness Vs Freshdesk Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-04

2024 · n=3,015 · HubSpot

Customers rated HubSpot Service Hub as 13% more effective at fostering customer retention compared to Freshdesk.

Vendor-commissioned survey paid for by HubSpot and conducted by a third party

Cite this stat Share How we verify

Attribution: HubSpot View source

Lighthouse Research Team

Last verified: 2026-09-04 · How we verify data →

Source verified Evidence graded

Value

13%

Unit

Percentage

Data Vintage

2024

Entity

HubSpot Service Hub (rated vs Freshdesk by customers)

Sample Size

3,015

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

60/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

HubSpot Primary Tier A

https://www.hubspot.de/comparisons/hubspot-vs-freshdesk ↗

Confidence: 57/100 Vintage: 2024 Channel: Deep Crawl

Source Article

Freshdesk und HubSpot im Vergleich

HubSpot und Freshdesk im Vergleich Verwandeln Sie Ihr Supportcenter in einen Umsatzbringer, indem Sie Ihre Support- und Customer-Success-Abläufe mithilfe von HubSpot verbinden. Verwandeln Sie Ihr Supportcenter in einen Umsatzbringer, indem Sie Ihre Support- und Customer-Success-Abläufe mithilfe von …

Original Research

HubSpot · Original study ↗

Methodology

Vendor-commissioned survey paid for by HubSpot and conducted by an unnamed third party; 3,015 qualified respondents aged 18-65 with software purchasing decision authority; fielded Feb 21 - Mar 13, 2024; figure is a comparative effectiveness rating of HubSpot Service Hub vs Freshdesk at fostering customer retention/loyalty.

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

HubSpot Service Hub (rated vs Freshdesk by customers): 13% customer retention effectiveness vs freshdesk. Source: HubSpot (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/hubspot-service-hub-customer-retention-13pct

HTML Embed

<blockquote cite="https://lighthousedata.io/data/hubspot-service-hub-customer-retention-13pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>13%</strong> -- customer retention effectiveness vs freshdesk for HubSpot Service Hub (rated vs Freshdesk by customers)<br><small>Source: HubSpot (2024) · <a href="https://lighthousedata.io/data/hubspot-service-hub-customer-retention-13pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

Share on X Share on LinkedIn

Use this data in your work

Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.

Copy citation Explore similar stats →