B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
15%
15% -- drop in customer satisfaction rating for Huawei (2021)
A 2021 survey by JD Power found that Huawei's customer satisfaction rating in China dropped by 15% compared to the previous year.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Sources (6)
JD Power
Primary
Tier B
https://kadence.com/knowledge/the-high-cost-of-poor-customer-service/ ↗
Source Article
The Real Cost of Poor Customer Service. | Kadence
Brand loyalty is now more fragile than ever. Microsoft’s State of Global Customer Service Report revealed that 61% of consumers have stopped doing business with a brand due to poor customer service. At a time when alternatives are abundant and competitors are just a click away, a single negative int…
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https://www.huawei.com/
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autorentalnews.com
https://www.autorentalnews.com/
2026-08-22
advanced-television.com
https://www.advanced-television.com/
2026-08-22
Original Research
JD Power
· Original study ↗
Methodology
JD Power survey
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Huawei: 15% drop in customer satisfaction rating. Source: JD Power (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/huawei-customer-satisfaction-decline
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<blockquote cite="https://lighthousedata.io/data/huawei-customer-satisfaction-decline" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- drop in customer satisfaction rating for Huawei<br><small>Source: JD Power (2021) · <a href="https://lighthousedata.io/data/huawei-customer-satisfaction-decline" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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