B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
91%
91% -- share of companies ranking revenue generation first or second for hotel contact centers (2025)
91% of participating hotel companies ranked revenue generation as their first or second business objective for contact centers.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
91%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
23
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
HSMAI
Primary
Tier A
https://americas.hsmai.org/insight/beyond-the-call-5-ways-contact-centers-shape-commercial-success/ ↗
Source Article
Beyond the Call
Original Research
HSMAI
· Original study ↗
Methodology
HSMAI Contact Center SIG annual benchmarking survey of 23 hotel companies
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
hotel contact centers: 91% share of companies ranking revenue generation first or second. Source: HSMAI (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/hsmai-contact-center-revenue-top-two-2025
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<blockquote cite="https://lighthousedata.io/data/hsmai-contact-center-revenue-top-two-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>91%</strong> -- share of companies ranking revenue generation first or second for hotel contact centers<br><small>Source: HSMAI (2025) · <a href="https://lighthousedata.io/data/hsmai-contact-center-revenue-top-two-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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