B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
21.8%
21.8% -- share of negative reviews about room for hotel guest reviews (1- and 2-star) (2026)
21.8% of 1-star and 2-star hotel guest reviews analyzed by Akia are complaints about the room itself.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
21.8%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Akia
Primary
Tier A
https://www.akia.com/blog ↗
Source Article
AI Agent for Hospitality | Akia
Original Research
Akia
· Original study ↗
Methodology
Akia analysis of one- and two-star guest reviews; room complaints were six times more than any other category
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
hotel guest reviews (1- and 2-star): 21.8% share of negative reviews about room. Source: Akia (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/hotel-negative-reviews-room-complaints-21-8
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<blockquote cite="https://lighthousedata.io/data/hotel-negative-reviews-room-complaints-21-8" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>21.8%</strong> -- share of negative reviews about room for hotel guest reviews (1- and 2-star)<br><small>Source: Akia (2026) · <a href="https://lighthousedata.io/data/hotel-negative-reviews-room-complaints-21-8" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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