B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
38%
38% -- unanswered guest call rate for full-service hotels (2025)
Up to 38% of guest calls in full-service hotels go unanswered.
- Stated as an upper bound ('up to 38%')
- Primary research/methodology not detailed in source
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
38%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Micrometrics
Primary
Tier C
https://www.wesleyclover.com/blog/accelerating-impact-how-mitel-and-l-spark-are-driving-next-gen-uc-… ↗
Source Article
Accelerating Impact: How Mitel and L-SPARK Are Driving Next-Gen UC Solutions
Accelerating Impact: How Mitel and L-SPARK Are Driving Next-Gen UC Solutions
Meet the Mitel Unified Communications Accelerator cohort
At Wesley Clover International, we have long championed corporate venturing as a powerful engine for meaningful innovation, blending the agility of startups with the …
Original Research
Micrometrics
· Original study ↗
Methodology
Cited in Wesley Clover blog describing Micrometrics' hospitality guest communications platform; original research source not identified.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
full-service hotels: 38% unanswered guest call rate. Source: Micrometrics (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/hotel-guest-calls-unanswered-38pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/hotel-guest-calls-unanswered-38pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>38%</strong> -- unanswered guest call rate for full-service hotels<br><small>Source: Micrometrics (2025) · <a href="https://lighthousedata.io/data/hotel-guest-calls-unanswered-38pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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