B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
81%
81% -- negative word of mouth rate for customers with high customer effort (2025)
81% of customers reporting high customer effort state they would speak negatively about the company to others.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
81%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
inbouncy.com
Primary
Tier C
https://inbouncy.com/blog/is-hubspot-service-hub-software-worth-it ↗
Source Article
Is HubSpot Service Hub Software Worth It?
Introduction
Customers now have a slew of expectations, including real-time resolutions (they don't want to wait days for a solution), contextual service (all service agents they interact with should be aware of their situation), and self-service options (don't force them to talk to someone if they …
Original Research
inbouncy.com
· Original study ↗
Methodology
Blog citing Customer Effort Score research; original study not identified
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers with high customer effort: 81% negative word of mouth rate. Source: inbouncy.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/high-effort-customers-negative-word-of-mouth
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<blockquote cite="https://lighthousedata.io/data/high-effort-customers-negative-word-of-mouth" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>81%</strong> -- negative word of mouth rate for customers with high customer effort<br><small>Source: inbouncy.com (2025) · <a href="https://lighthousedata.io/data/high-effort-customers-negative-word-of-mouth" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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