B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
30 hours
30 hours -- mean time to resolution for help desk operations (2025)
Average mean time to resolution without automation exceeds 30 hours across help desk operations based on an analysis of over 200 organizations.
- The source states MTTR exceeds 30 hours rather than being exactly 30 hours
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30 hours
Unit
Duration Hours
Data Vintage
2025
Entity
Sample Size
200
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Moveworks
Primary
Tier B
https://www.zealconnect.com/blogs/how-travel-help-desk-works/ ↗
Source Article
How a Travel Help Desk Works: Ticket Lifecycle Guide
TL;DR
A travel help desk is software that manages the full lifecycle of support tickets from first contact to documented closure across every channel and requestor type a travel company serves. In travel, those tickets span denied boarding claims, safety incidents on remote routes, visa rejections, …
Original Research
Moveworks
· Original study ↗
Methodology
Analysis of over 200 organizations by Moveworks
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
help desk operations: 30 hours mean time to resolution. Source: Moveworks (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/helpdesk-mttr-without-automation
HTML Embed
<blockquote cite="https://lighthousedata.io/data/helpdesk-mttr-without-automation" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30 hours</strong> -- mean time to resolution for help desk operations<br><small>Source: Moveworks (2025) · <a href="https://lighthousedata.io/data/helpdesk-mttr-without-automation" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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