B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
54%
54% -- customer satisfaction rate omnichannel for healthcare customers (2025)
Only 54% of healthcare customers are satisfied with their omnichannel experiences.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
54%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (2)
Smart Communications
Primary
Tier B
https://www.smartcommunications.com/resource-center/healthcare/elevating-healthcare-cx-through-smart… ↗
Source Article
Elevating Healthcare CX Through Smarter Digital Interactions: Challenges and What to Do About Them
Elevating Healthcare CX Through Smarter Digital Interactions: Challenges and What to Do About Them
By John Zimmerer, VP of Healthcare Marketing at Smart Communications
Healthcare customers today expect faster, more seamless digital experiences. However, many providers and payers are still relying on…
Also cited by
amraandelma.com
https://www.amraandelma.com/
2026-08-19
Original Research
Smart Communications
· Original study ↗
Methodology
From 2025 Healthcare Benchmark Report
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
healthcare customers: 54% customer satisfaction rate omnichannel. Source: Smart Communications (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/healthcare-cx-digital-expectations
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<blockquote cite="https://lighthousedata.io/data/healthcare-cx-digital-expectations" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>54%</strong> -- customer satisfaction rate omnichannel for healthcare customers<br><small>Source: Smart Communications (2025) · <a href="https://lighthousedata.io/data/healthcare-cx-digital-expectations" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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