B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
94%
94% -- customer experience importance rate for US patients (2012)
94% of surveyed people considered a physician having access to relevant medical histories as important or very important in creating a positive customer experience.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
94%
Unit
Percentage
Data Vintage
2012
Entity
Sample Size
2,311
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Harris Interactive
Primary
Tier A
https://amednews.com/article/20121105/business/311059974/5/ ↗
Source Article
Simple steps to good customer service in medicine
Original Research
Harris Interactive
· Original study ↗
Methodology
Harris Interactive Poll issued Sept. 10, 2012
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US patients: 94% customer experience importance rate. Source: Harris Interactive (2012). Via Lighthouse Intelligence -- https://lighthousedata.io/data/harris-physician-medical-history-access-importance-2012
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<blockquote cite="https://lighthousedata.io/data/harris-physician-medical-history-access-importance-2012" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>94%</strong> -- customer experience importance rate for US patients<br><small>Source: Harris Interactive (2012) · <a href="https://lighthousedata.io/data/harris-physician-medical-history-access-importance-2012" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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