B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
93
93 -- lifetime net promoter score for Happy Returns (a UPS Company) shoppers (2024)
Happy Returns earned a lifetime Net Promoter Score (NPS) of 93 based on feedback from hundreds of thousands of customers.
- Self-reported company claim
- Calculated across lifetime customer returns
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
93
Unit
Score
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
50
Freshness
95
Sources (2)
Ryder Tech Partner Directory (Whiplash/Ryder)
Primary
Tier A
https://partnerdirectory.ryder.com/happy-returns ↗
Source Article
Happy Returns - Ryder Tech Partner Directory
Logistics
Warehousing & Fulfillment
Transportation
Industries
Technology & Innovations
E-commerce
E-commerce Fulfillment Services
Lease & Maintenance
Semi Trucks
Logistics
E-commerce
Lease & Maintenance
Buy Used Trucks
Partner
Visit website
We make returns beautiful for shoppers, merchants, and the …
Also cited by
2026-09-18
Original Research
Ryder Tech Partner Directory (Whiplash/Ryder)
· Original study ↗
Methodology
Self-reported, company-published claim in Ryder partner directory listing; described as a lifetime NPS earned from 'hundreds of thousands' of customers; listing itself is undated — vintage approximated as post-2023 (page notes 'Happy Returns, a UPS Company', i.e., after UPS acquisition closed late 2023)
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Happy Returns (a UPS Company) shoppers: 93 lifetime net promoter score. Source: Ryder Tech Partner Directory (Whiplash/Ryder) (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/happy-returns-lifetime-nps-score
HTML Embed
<blockquote cite="https://lighthousedata.io/data/happy-returns-lifetime-nps-score" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>93</strong> -- lifetime net promoter score for Happy Returns (a UPS Company) shoppers<br><small>Source: Ryder Tech Partner Directory (Whiplash/Ryder) (2024) · <a href="https://lighthousedata.io/data/happy-returns-lifetime-nps-score" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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