B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
82%
82% -- customer satisfaction rate grocery stores for Australian consumers (2021)
82% of Australian consumers reported being satisfied with customer experiences at grocery stores.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
82%
Unit
Percentage
Data Vintage
2021
Entity
Sample Size
1,000
Geography
AU
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Qualtrics XM Institute
Primary
Tier B
https://www.retailbiz.com.au/topics/omnichannel/changing-customer-habits-call-for-new-customer-exper… ↗
Source Article
Changing customer habits call for new customer experiences - retailbiz
The adage that there’s no one size fits all has never been more relevant to the retail industry.
While we’ve seen customers adopt and keep a range of new behaviours and preferences over the last year in response to the pandemic, we should not overlook those now wanting to go back to their previous h…
Original Research
Qualtrics XM Institute
· Original study ↗
Methodology
Qualtrics XM Institute survey
Methodology documented
Segmentation
IndustryRetail
RegionAU
Cite this stat
Plain Text
Australian consumers: 82% customer satisfaction rate grocery stores. Source: Qualtrics XM Institute (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/grocery-stores-satisfaction-2021
HTML Embed
<blockquote cite="https://lighthousedata.io/data/grocery-stores-satisfaction-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>82%</strong> -- customer satisfaction rate grocery stores for Australian consumers<br><small>Source: Qualtrics XM Institute (2021) · <a href="https://lighthousedata.io/data/grocery-stores-satisfaction-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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