B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
66%
66% -- share of customers more loyal after good service for customers (2025)
For a company providing good service, 66% of customers would be more loyal.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
66%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forbes
Primary
Tier C
https://happsales.com/b2b-customer-relationship-management-strategies/ ↗
Source Article
Strategic Insights into B2B Customer Relationship Management
Last updated on January 24th, 2025 at 04:35 pm
Introduction
Although 74% of the business agree that having better customer relationship is a powerful weapon to grow their business, only 18% focus on customer retention. This is very concerning as we know customer acquisition comes at a cost. Isn’t it…
Original Research
Forbes
· Original study ↗
Methodology
Attributed to Forbes; original research not identified
Methodology documented
Segmentation
IndustryB2B
RoleAll marketers
Cite this stat
Plain Text
customers: 66% share of customers more loyal after good service. Source: Forbes (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/good-service-customer-loyalty
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<blockquote cite="https://lighthousedata.io/data/good-service-customer-loyalty" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>66%</strong> -- share of customers more loyal after good service for customers<br><small>Source: Forbes (2025) · <a href="https://lighthousedata.io/data/good-service-customer-loyalty" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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