B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
22%
22% -- customer satisfaction increase rate for Globe Telecom (2021)
Globe Telecom's customer satisfaction increased by 22 percent following the deployment of a Facebook Messenger chatbot.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
22%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Globe Telecom
Primary
Tier C
https://bernardmarr.com/the-5-biggest-mistakes-companies-make-with-chatbots/ ↗
Source Article
The 5 Biggest Mistakes Companies Make With Chatbots
The 5 Biggest Mistakes Companies Make With Chatbots
2 July 2021
If you’ve ever started a sentence with “Alexa…” or “Siri…”, you’ll know that we humans are now well used to communicating with machines through natural human language. Chatbots are underpinned by the same technology as voice interface s…
Original Research
Globe Telecom
· Original study ↗
Methodology
Company case study cited by author
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Globe Telecom: 22% customer satisfaction increase rate. Source: Globe Telecom (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/globe-telecom-chatbot-satisfaction-increase-2021
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<blockquote cite="https://lighthousedata.io/data/globe-telecom-chatbot-satisfaction-increase-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>22%</strong> -- customer satisfaction increase rate for Globe Telecom<br><small>Source: Globe Telecom (2021) · <a href="https://lighthousedata.io/data/globe-telecom-chatbot-satisfaction-increase-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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