B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
30%
30% -- first call resolution increase for global healthcare tech company (2025)
A global healthcare tech company experienced a 30% increase in first-call resolutions after integrating feedback mechanisms into its IVR system.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
83
Source
Teneo
Primary
Tier A
https://www.teneo.ai/blog/customer-service-ivr-feedback ↗
Source Article
Feedback in IVR Systems: Driving Continuous Improvement i...
Feedback Mechanisms in Customer IVR: The Key to Continuous Improvement
In the realm of customer service, the adage “feedback is a gift” holds true. For businesses employing Interactive Voice Response (IVR) systems, feedback isn’t just beneficial—it’s essential. This article delves into the significa…
Original Research
Teneo
· Original study ↗
Methodology
Case study on feedback-driven IVR evolution
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
global healthcare tech company: 30% first call resolution increase. Source: Teneo (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/global-healthcare-tech-company-ivr-feedback
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<blockquote cite="https://lighthousedata.io/data/global-healthcare-tech-company-ivr-feedback" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- first call resolution increase for global healthcare tech company<br><small>Source: Teneo (2025) · <a href="https://lighthousedata.io/data/global-healthcare-tech-company-ivr-feedback" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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