B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
88%
88% -- customer service resolution rate for AI-powered customer service (2026)
According to Gladly's 2026 Customer Expectations Report, the resolution rate for customer service / AI-powered service is 88%.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
88%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gladly
Primary
Tier B
https://www.bigdatanewsweekly.com/p/microsoft-drops-three-in-house-ai-models ↗
Source Article
🧠 Microsoft Drops Three In
Original Research
Gladly
· Original study ↗
Methodology
Gladly 2026 Customer Expectations Report on AI-powered customer service
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
AI-powered customer service: 88% customer service resolution rate. Source: Gladly (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gladly-2026-cx-resolved-rate
HTML Embed
<blockquote cite="https://lighthousedata.io/data/gladly-2026-cx-resolved-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>88%</strong> -- customer service resolution rate for AI-powered customer service<br><small>Source: Gladly (2026) · <a href="https://lighthousedata.io/data/gladly-2026-cx-resolved-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.