B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
50%
50% -- shoppers turned off by templated review replies for shoppers (2026)
50% of shoppers state that generic, templated replies actively turn them off.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
50%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
BrightLocal
Primary
Tier C
https://alhena.ai/blog/automate-trustpilot-review-responses-ai/ ↗
Source Article
Automate Trustpilot Review Responses with AI
Original Research
BrightLocal
· Original study ↗
Methodology
BrightLocal 2026 Consumer Review Survey, as cited by Alhena AI blog
Methodology documented
Segmentation
IndustryRetail
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
shoppers: 50% shoppers turned off by templated review replies. Source: BrightLocal (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/generic-review-replies-turn-off-shoppers-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/generic-review-replies-turn-off-shoppers-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>50%</strong> -- shoppers turned off by templated review replies for shoppers<br><small>Source: BrightLocal (2026) · <a href="https://lighthousedata.io/data/generic-review-replies-turn-off-shoppers-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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