B
Evidence Grade B
Graded
under review
Safe to Cite
Current
17
17 -- mystery call quality score target for Generali customer relations services (mystery call evaluations) (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
17
Unit
Score
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Audirep
Primary
Tier B
https://www.audirep.fr/Temoignage_Generali.php ↗
Source Article
« Les appels mystères permettent d’évaluer la qualité relationnelle, au
Original Research
Audirep
· Original study ↗
Methodology
Generali states its mystery-call excellence criterion is fixed at 17 out of 20; the program has been run with Audirep since 2008, currently one annual campaign on the Relation Clients and Relation Intermédiaires services. Article undated; collection year used as vintage.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Generali customer relations services (mystery call evaluations): 17 mystery call quality score target. Source: Audirep (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/generali-mystery-call-excellence-criterion-17-20
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<blockquote cite="https://lighthousedata.io/data/generali-mystery-call-excellence-criterion-17-20" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>17</strong> -- mystery call quality score target for Generali customer relations services (mystery call evaluations)<br><small>Source: Audirep (2026) · <a href="https://lighthousedata.io/data/generali-mystery-call-excellence-criterion-17-20" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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