B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
71%
71% -- customer switching rate for digital experience for Gen Z banking consumers (2023)
71% of Gen Z consumers are willing to switch banking/financial providers for a better digital experience.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
71%
Unit
Percentage
Data Vintage
2023
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
McKinsey
Primary
Tier C
https://algebrik.ai/resource-center/out-of-the-lending-maze/ ↗
Source Article
Algebrik AI | End-to
Original Research
McKinsey
· Original study ↗
Methodology
Vendor blog citing McKinsey research; original survey methodology not stated
Methodology documented
Segmentation
IndustryFinTech
RegionGlobal
Cite this stat
Plain Text
Gen Z banking consumers: 71% customer switching rate for digital experience. Source: McKinsey (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gen-z-switch-banks-digital-experience
HTML Embed
<blockquote cite="https://lighthousedata.io/data/gen-z-switch-banks-digital-experience" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>71%</strong> -- customer switching rate for digital experience for Gen Z banking consumers<br><small>Source: McKinsey (2023) · <a href="https://lighthousedata.io/data/gen-z-switch-banks-digital-experience" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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