B
Evidence Grade B
Graded
under review
Safe to Cite
Aging
25%
25% -- satisfaction metrics outperformance for businesses using Total Experience strategies (2024)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2024
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://juristech.net/total-experience-a-holistic-approach-to-drive-innovation-and-growth/ ↗
Source Article
Total Experience: A Holistic Approach to Drive Innovation and Growth • JurisTech
Total experience (TX) is a business strategy that encompasses user experience (UX), multi-experience (MX), customer experience (CX), and employee experience (EX), with the end goal of elevating the overall experience a customer has with a brand or a business. It combines all interactions and touchpo…
Original Research
Gartner
· Original study ↗
Methodology
Gartner forecast cited by JurisTech
Methodology documented
Segmentation
IndustryTechnology
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
businesses using Total Experience strategies: 25% satisfaction metrics outperformance. Source: Gartner (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-tx-outperform-25-2024
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<blockquote cite="https://lighthousedata.io/data/gartner-tx-outperform-25-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- satisfaction metrics outperformance for businesses using Total Experience strategies<br><small>Source: Gartner (2024) · <a href="https://lighthousedata.io/data/gartner-tx-outperform-25-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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