B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
14%
14% -- self service full resolution rate for customer service self-service channels (2024)
Only 14% of customer service issues are fully resolved in self-service without human intervention.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
14%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://www.intellimark.net/pl-pl/insights/ai-agents-customer-service ↗
Source Article
Agenci AI w obsłudze klienta: od odciążania infolinii do załatwiania spraw | Intellimark
W skrócie
- Samoobsługa okazała się przereklamowana. Dziś bez udziału człowieka udaje się w pełni załatwić zaledwie 14% spraw, więc dawna obietnica chatbotów, oparta na odciążaniu infolinii, nigdy się nie zwróciła.
- Systemy agentowe zmieniają samą jednostkę pracy: zamiast odpowiedzi na pytanie licz…
Original Research
Gartner
· Original study ↗
Methodology
Gartner survey (2024): only 14% of customer service issues are fully resolved in self-service without human intervention. Cited by Intellimark with named Gartner report; Intellimark is a secondary source.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer service self-service channels: 14% self service full resolution rate. Source: Gartner (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-self-service-full-resolution-14pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/gartner-self-service-full-resolution-14pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>14%</strong> -- self service full resolution rate for customer service self-service channels<br><small>Source: Gartner (2024) · <a href="https://lighthousedata.io/data/gartner-self-service-full-resolution-14pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.