B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Recent

70%

70% -- share of customer interactions using emerging technologies for customer service interactions (2025)

Name: Share Of Customer Interactions Using Emerging Technologies Statistics
Creator: Lighthouse Intelligence
Published: 2026-10-03

2025 · Gartner

By 2025, 70% of customer interactions will involve emerging technologies such as machine learning applications.

Forecast by Gartner cited in Finnish blog post

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Attribution: Gartner View source

Lighthouse Research Team

Last verified: 2026-10-03 · How we verify data →

Source verified Evidence graded

Value

70%

Unit

Percentage

Data Vintage

2025

Entity

customer service interactions

Geography

North America

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

60/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Gartner Primary Tier C

https://timconsulting.co/blog/fi/tekoaly-liiketoiminnassa-10-ai-kayttotapausta ↗

Confidence: 48/100 Vintage: 2025 Channel: Deep Crawl

Source Article

Tekoäly liiketoiminnassa: 10 todellista AI-käyttötapausta suomalaisille pk-yrityksille

Tekoäly (AI) muuttaa nopeasti sitä, miten yritykset toimivat, ja tarjoaa pienille ja keskisuurille yrityksille (pk-yritykset) ennennäkemättömiä mahdollisuuksia tehokkuuden parantamiseen, kustannusten vähentämiseen ja kilpailukykyisemmäksi tulemiseen globaalilla markkinapaikalla. Suomalaisille yrityk…

Original Research

Gartner · Original study ↗

Methodology

Cited Gartner forecast; exact report not named

Methodology documented

Segmentation

IndustryFinTech RegionNorth America Channelcontent

Cite this stat

Plain Text

customer service interactions: 70% share of customer interactions using emerging technologies. Source: Gartner (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-customer-interactions-ai-2025

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<blockquote cite="https://lighthousedata.io/data/gartner-customer-interactions-ai-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- share of customer interactions using emerging technologies for customer service interactions<br><small>Source: Gartner (2025) · <a href="https://lighthousedata.io/data/gartner-customer-interactions-ai-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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