B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
61%
61% -- chatbot query resolution speed disagreement for Businesses using financial services chatbots (Q2 2023)
61% of businesses that had used a financial services chatbot in the past year disagreed or strongly disagreed that the chatbot was quick to resolve their query.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
61%
Unit
Percentage
Data Vintage
Q2 2023
Entity
Sample Size
2,000
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Savanta
Primary
Tier A
https://savanta.com/knowledge-centre/view/the-financial-services-chatbot-user-experience/ ↗
Source Article
The financial services chatbot user experience - Savanta
The rise of the chatbot
Love them or loathe them, chatbots are here to stay.
Using artificial intelligence to simulate human interaction is not a new concept, with the first attempts to develop this type of technology dating back to the 1960s. However, the success of online assistants such as Siri a…
Original Research
Savanta
· Original study ↗
Methodology
Savanta survey of over 2000 businesses
Methodology documented
Segmentation
IndustryFinTech
RegionGlobal
Channelmulti-channel
Cite this stat
Plain Text
Businesses using financial services chatbots: 61% chatbot query resolution speed disagreement. Source: Savanta (Q2 2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/fs-chatbot-speed-disagree-q2-2023
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<blockquote cite="https://lighthousedata.io/data/fs-chatbot-speed-disagree-q2-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>61%</strong> -- chatbot query resolution speed disagreement for Businesses using financial services chatbots<br><small>Source: Savanta (Q2 2023) · <a href="https://lighthousedata.io/data/fs-chatbot-speed-disagree-q2-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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