B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
36%
36% -- frustrating website experience rate for global website users (2023)
36% of users reportedly experience frustrating interactions on most websites.
- Frustration mostly attributed to slow page loads
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
36%
Unit
Percentage
Data Vintage
2023
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Contentsquare
Primary
Tier A
https://martechasia.net/newsletter/one-in-three-website-visits-are-frustrating-customers-and-causing… ↗
Source Article
One in three website visits are frustrating customers and causing revenue loss: Consumer trends data | MartechAsia
Poor website performance is a real problem, with 36% of users reportedly having frustrating experiences on most websites: Contentsquare Data
In its 2023 Digital Experience Benchmark Report, Contentsquare, a digital experience analytics provider, underscores the importance of engagement and dynamic e…
Original Research
Contentsquare
· Original study ↗
Methodology
Contentsquare 2023 Digital Experience Benchmark Report; based on 35 billion sessions, 161 billion page views across 2,942 global websites
Methodology documented
Segmentation
Industrymarketing_tech
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
global website users: 36% frustrating website experience rate. Source: Contentsquare (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/frustrating-website-experiences-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/frustrating-website-experiences-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>36%</strong> -- frustrating website experience rate for global website users<br><small>Source: Contentsquare (2023) · <a href="https://lighthousedata.io/data/frustrating-website-experiences-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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