B Evidence Grade B Graded under review Safe to Cite Dated

95%

95% -- omnichannel first contact resolution rate for Freshdesk (2021)

Name: Omnichannel First Contact Resolution Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-18

2021 · FinancesOnline

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Attribution: FinancesOnline View source

Lighthouse Research Team

Last verified: 2026-08-18 · How we verify data →

Source verified Evidence graded

Value

95%

Unit

Percentage

Data Vintage

2021

Entity

Freshdesk

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

67/100 confidence

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Sources (4)

FinancesOnline Primary Tier A

https://reviews.financesonline.com/p/freshdesk ↗

Confidence: 55/100 Vintage: 2021 Channel: Deep Crawl

Source Article

Freshdesk Reviews: Pricing & Software Features of freshdesk.com | FinancesOnline

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Cente…

Also cited by

cxtoday.com https://www.cxtoday.com/

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customerthink.com https://customerthink.com/

2026-08-18

cio.economictimes.indiatimes.com https://cio.economictimes.indiatimes.com/

2026-08-18

Original Research

FinancesOnline · Original study ↗

Segmentation

IndustrySaaS RoleAll marketers Channelmulti-channel

Cite this stat

Plain Text

Freshdesk: 95% omnichannel first contact resolution rate. Source: FinancesOnline (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/freshdesk-omni-channel-resolution-rate

HTML Embed

<blockquote cite="https://lighthousedata.io/data/freshdesk-omni-channel-resolution-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>95%</strong> -- omnichannel first contact resolution rate for Freshdesk<br><small>Source: FinancesOnline (2021) · <a href="https://lighthousedata.io/data/freshdesk-omni-channel-resolution-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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