B
Evidence Grade B
Graded
under review
Safe to Cite
Current
15%
15% -- roi for Reactive Chat (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
30
Freshness
95
Source
Forrester
Primary
Tier B
https://www.comm100.com/platform/livechat/agent-experience/proactive-chat/?campaign_id=blog_customer… ↗
Source Article
Platform - LiveChat - Agent Experience - Proactive Chat
It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.
Unlock the insightsFeatures | Agent Experience
Comm100 Live Chat supports proactive chat invitation per your business rules. By engaging your website visitors through proactive chats, you can potentially turn mor…
Original Research
Forrester
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Plain Text
Reactive Chat: 15% roi. Source: Forrester (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/forrester_reactive_chat_roi_2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/forrester_reactive_chat_roi_2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- roi for Reactive Chat<br><small>Source: Forrester (2026) · <a href="https://lighthousedata.io/data/forrester_reactive_chat_roi_2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.