C
Evidence Grade C
Use with Hedging
Aging
51%
51% -- customer retention rate for customer-obsessed organizations (2024)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
51%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive -- corroborate before citing in formal research.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
86
Sources (2)
Forrester
Primary
Tier A
https://emplifi.io/press/emplifi-excellence-award-winners-recognized-for-outstanding-performance/ ↗
Source Article
Emplifi Excellence Awards recognize winners for innovation
Winners demonstrate impact, innovation, and growth in social media marketing, social commerce, social care, and consumer service.
New York, March 5, 2025 – Emplifi, the leading AI social media marketing solution, today announced the winners of its inaugural Emplifi Excellence Awards, an awards progr…
Also cited by
2026-08-27
Original Research
Forrester
· Original study ↗
Methodology
Forrester’s 2024 Customer Experience Index
Segmentation
Channelcommon_crawl
Cite this stat
Suggested hedging: According to limited, single-source data, based on claims without stated methodology, with unverified sample sizes...
Plain Text
customer-obsessed organizations: 51% customer retention rate. Source: Forrester (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/forrester-customer-retention-rate-2024
HTML Embed
<blockquote cite="https://lighthousedata.io/data/forrester-customer-retention-rate-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>51%</strong> -- customer retention rate for customer-obsessed organizations<br><small>Source: Forrester (2024) · <a href="https://lighthousedata.io/data/forrester-customer-retention-rate-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.