C
Evidence Grade C
Use with Hedging
Dated
15%
15% -- contact centers tracking customer effort score for Contact Centers (2021)
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive -- corroborate before citing in formal research.
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Sources (2)
Five9 and ICMI
Primary
Tier B
https://customerthink.com/why-president-bidens-mandate-to-improve-public-sector-cx-matters-for-the-p… ↗
Source Article
Why President Biden’s Mandate to Improve Public Sector CX Matters for the Private Sector, Too
Consumers aren’t the only ones demanding a higher standard of customer service these days; the White House is demanding it too, and it’s starting to come to fruition.
Last week, President Biden released the FY ’23 budget, which called out that the Internal Revenue Service (IRS) will be granted resou…
Also cited by
2026-08-12
Original Research
Five9 and ICMI
· Original study ↗
Methodology
Source: Five9 2021 study with ICMI
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Suggested hedging: According to limited, single-source data, based on claims without stated methodology, with unverified sample sizes...
Plain Text
Contact Centers: 15% contact centers tracking customer effort score. Source: Five9 and ICMI (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/five9-2021-study-customer-effort-score
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<blockquote cite="https://lighthousedata.io/data/five9-2021-study-customer-effort-score" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- contact centers tracking customer effort score for Contact Centers<br><small>Source: Five9 and ICMI (2021) · <a href="https://lighthousedata.io/data/five9-2021-study-customer-effort-score" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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