B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
63%
63% -- percentage expecting first contact resolution for US consumers (2025)
63% of Americans expect first contact resolution when seeking support.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
63%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
InMoment
Primary
Tier C
https://insights-me.com/government-service-cuts-private-contact-centers/ ↗
Source Article
The Impact of Government Service Cuts on Private Sector Contact Centres
The Impact of Government Service Cuts on Private Sector Contact Centres
Recent reductions in federal agency services under the Trump Administration have raised concerns about their ripple effects on private sector contact centres. As citizens face longer wait times and reduced access to government s…
Original Research
InMoment
· Original study ↗
Methodology
Survey cited from InMoment
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US consumers: 63% percentage expecting first contact resolution. Source: InMoment (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/first-contact-resolution-expectation-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/first-contact-resolution-expectation-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>63%</strong> -- percentage expecting first contact resolution for US consumers<br><small>Source: InMoment (2025) · <a href="https://lighthousedata.io/data/first-contact-resolution-expectation-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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