B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

36%

36% -- agent analytics tool adoption intent for Financial Services Contact Centers (2021)

Name: Agent Analytics Tool Adoption Intent Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-08

2021 · n=31 · Observe.ai

36% of financial services contact center leaders reported looking to add or replace agent analytics tools in 2021.

Based on a small subgroup sample size of 31 financial services contact center leaders.

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Attribution: Observe.ai View source

Lighthouse Research Team

Last verified: 2026-08-08 · How we verify data →

Source verified Evidence graded

Value

36%

Unit

Percentage

Data Vintage

2021

Entity

Financial Services Contact Centers

Sample Size

Geography

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Sources (2)

Observe.ai Primary Tier B

https://observe.ai/blog/new-statistics-reveal-how-financial-services-contact-centers-are-handling-re… ↗

Confidence: 20/100 Vintage: 2021 Channel: Common Crawl

Source Article

New statistics reveal how financial services contact centers are handling remote workforces

Also cited by

corporatefinanceinstitute.com https://corporatefinanceinstitute.com/

2026-08-16

Original Research

Observe.ai · Original study ↗

Methodology

Survey of 251 US contact center leaders, 31 from financial services

Segmentation

IndustryFinance RegionUS RoleAll marketers Channelcontent

Cite this stat

Plain Text

Financial Services Contact Centers: 36% agent analytics tool adoption intent. Source: Observe.ai (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/financial-services-contact-center-tech-interest-agent-analytics

HTML Embed

<blockquote cite="https://lighthousedata.io/data/financial-services-contact-center-tech-interest-agent-analytics" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>36%</strong> -- agent analytics tool adoption intent for Financial Services Contact Centers<br><small>Source: Observe.ai (2021) · <a href="https://lighthousedata.io/data/financial-services-contact-center-tech-interest-agent-analytics" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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