B
Evidence Grade B
Safe to Cite
Current
90%
90% -- customer satisfaction score for Fin (customer agent) (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
90%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
90
Citation Chain
90
Independence
30
Methodology
30
Freshness
93
Sources (3)
Intercom
Primary
Tier A
https://www.intercom.com/campaign/resolution-bot?amp ↗
Source Article
Fin. The highest performing Customer Agent
to hire Fin
01Fin is the highest performing customer agent on the market
Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%.Fin keeps getting better the more it is used. Currently at 2 million weekly resolutions and growing fast, the average …
Also cited by
2026-08-11
2026-08-17
Original Research
Intercom
· Original study ↗
Segmentation
IndustryFinTech
RegionGlobal
RoleAll marketers
Cite this stat
Plain Text
Fin (customer agent): 90% customer satisfaction score. Source: Intercom (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/fin_satisfaction_score
HTML Embed
<blockquote cite="https://lighthousedata.io/data/fin_satisfaction_score" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>90%</strong> -- customer satisfaction score for Fin (customer agent)<br><small>Source: Intercom (2026) · <a href="https://lighthousedata.io/data/fin_satisfaction_score" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.