B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
83%
83% -- customer satisfaction as primary ai goal rate for field service leaders (2025)
83% of field service leaders surveyed in a live poll cited customer satisfaction as their primary goal for AI.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
83%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
100
Geography
North America
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Neuron7
Primary
Tier B
https://www.neuron7.ai/blog/the-ai-readiness-gap-in-field-service ↗
Source Article
The AI Readiness Gap in Field Service
The AI Readiness Gap in Field Service
At Field Service Next West in San Diego last week, we co-led a workshop with Phil Ammon, Director of Service and Standards at Hach, and polled roughly 100 field service leaders in the room on where they stand.
Two-thirds of field service leaders said they haven'…
Original Research
Neuron7
· Original study ↗
Methodology
Live polling at Field Service Next West workshop (~100 field service leaders).
Methodology documented
Segmentation
IndustryField Service
RegionNorth America
RoleField Service Leaders
Channelcontent
Cite this stat
Plain Text
field service leaders: 83% customer satisfaction as primary ai goal rate. Source: Neuron7 (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/field-service-ai-goal-customer-satisfaction-2025
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<blockquote cite="https://lighthousedata.io/data/field-service-ai-goal-customer-satisfaction-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>83%</strong> -- customer satisfaction as primary ai goal rate for field service leaders<br><small>Source: Neuron7 (2025) · <a href="https://lighthousedata.io/data/field-service-ai-goal-customer-satisfaction-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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