B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
37
37 -- net promoter score for FH Group customers (across MedicSport, Proterapi and LivingSport brands) (2026)
The baseline customer satisfaction measurement for FH Group across MedicSport, Proterapi, and LivingSport resulted in a Net Promoter Score (NPS) of +37.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
37
Unit
Score
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (2)
SurveyGauge
Primary
Tier A
https://surveygauge.com/knowledge/cases/case-fh-group-cx-baseline ↗
Source Article
FH Group: One CX Baseline Across Three Brands - With Service Agreements at the Centre
Skip to main contentFH Group: One CX Baseline Across Three Brands - With Service Agreements at the Centre
Who is FH Group?
The challenge: three brands, one question nobody could answer
What we built together
Results
What FH Group says about the collaboration
Next steps
What we learned
Frequently Ask…
Also cited by
SurveyGauge
https://surveygauge.dk/viden/cases
2026-09-12
Original Research
SurveyGauge
· Original study ↗
Methodology
First cross-business baseline CX measurement using the same questionnaire, scale and categories for all three brands, covering loyalty (NPS), satisfaction and importance per business area; described as 'a solid B2B level'. Every detractor identified by name, brand and cause.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
FH Group customers (across MedicSport, Proterapi and LivingSport brands): 37 net promoter score. Source: SurveyGauge (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/fh-group-baseline-nps-37
HTML Embed
<blockquote cite="https://lighthousedata.io/data/fh-group-baseline-nps-37" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>37</strong> -- net promoter score for FH Group customers (across MedicSport, Proterapi and LivingSport brands)<br><small>Source: SurveyGauge (2026) · <a href="https://lighthousedata.io/data/fh-group-baseline-nps-37" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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