B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
80%
80% -- feature adoption rate unused for average software product (2026)
80% of features in the average software product are rarely or never used.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Pendo
Primary
Tier C
https://saasfractionalcpo.com/blog/product-transformation-guide/ ↗
Source Article
Product Transformation: CEO Guide to SaaS Growth
Product transformation is the shift from a project mindset that ships features on request to a product mindset that owns outcomes. It changes strategy, people, process and culture together, and it fails whenever a company updates its tools without changing how decisions actually get made.
I do this …
Original Research
Pendo
· Original study ↗
Methodology
Cited from Pendo's Feature Adoption Report
Methodology documented
Segmentation
IndustrySaaS
Channelcontent
Cite this stat
Plain Text
average software product: 80% feature adoption rate unused. Source: Pendo (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/features-rarely-or-never-used-pendo
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<blockquote cite="https://lighthousedata.io/data/features-rarely-or-never-used-pendo" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- feature adoption rate unused for average software product<br><small>Source: Pendo (2026) · <a href="https://lighthousedata.io/data/features-rarely-or-never-used-pendo" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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