B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
76%
76% -- first call resolution rate for RDI financial services client (2025)
First Call Resolution rate reached 76% in 2025 for a financial services client of RDI Corporation.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
76%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
RDI Corporation
Primary
Tier B
https://rdicorp.com/rdi-2025-year-in-review-what-we-built-what-we-learned-whats-next/ ↗
Source Article
RDI 2025 Year in Review: What We Built, What We Learned, What’s Next - RDI Corporation
When we look back on 2025, one word comes to mind: Intentional.
This wasn’t a year of growth for growth’s sake. It was a year spent strengthening our foundation, turning innovation into execution, and making sure our people, platforms, and partnerships were ready for what’s next.
From meaningful adv…
Original Research
RDI Corporation
· Original study ↗
Methodology
Company-reported client case study; up from 71% in 2024
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
RDI financial services client: 76% first call resolution rate. Source: RDI Corporation (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/fcr-financial-services-client-2025
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<blockquote cite="https://lighthousedata.io/data/fcr-financial-services-client-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>76%</strong> -- first call resolution rate for RDI financial services client<br><small>Source: RDI Corporation (2025) · <a href="https://lighthousedata.io/data/fcr-financial-services-client-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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