B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
83%
83% -- immediate response expectation rate for consumers (2022)
83% of consumers who contact a company say they expect to interact with someone immediately.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
83%
Unit
Percentage
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
CSG International
Primary
Tier B
https://www.oberlo.ca/blog/customer-service-statistics ↗
Source Article
10 Customer Service Statistics You Need to Know in 2020 [Infographic]
Original Research
CSG International
· Original study ↗
Methodology
Share who expect to interact with someone immediately when contacting a company
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 83% immediate response expectation rate. Source: CSG International (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/expect-immediate-interaction-2022
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<blockquote cite="https://lighthousedata.io/data/expect-immediate-interaction-2022" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>83%</strong> -- immediate response expectation rate for consumers<br><small>Source: CSG International (2022) · <a href="https://lighthousedata.io/data/expect-immediate-interaction-2022" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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